Shipping & Returns

I ship all items within 6-10 business days of receiving the order and payment. All items are wrapped in tissue paper and sturdy boxes, along with care instructions.
Please note that I'm not responsible for any postage delays after the item is posted. Your item will be shipped from the UK using Royal Mail's first-class post in the UK or Standard International Mail elsewhere.
Deliveries to Europe take on average 3-7 business days (according to the Royal Mail usual delivery schedule). Deliveries to the US, Canada & Australia take on average 5-15 business days (according to the Royal Mail usual delivery schedule).
All duties and taxes are the buyer's responsibility when items are shipped internationally.
Refunds and Exchanges
I know that buying online can be tricky if you can't see the item before you buy, and I want you to be happy with your purchase. So I offer two kinds of returns.
If your purchase is damaged, I will replace it or refund your money. This is highly unlikely, as I inspect everything before I send it and pack it as securely as I can. Also remember that hand crafted knitted items are handmade and slight irregularities are part of their appeal. But if there is a problem, just send me the photo of the damage and I will arrange a refund or return.
If you buy an item and decide that it isn't right for you, please let me know straight away at  You can ship it back to me, in its original condition and packaging, at your expense, and I will ship you another one at my expense or refund your money.